Overview

SMB Account Manager – Indonesia At TikTok

SMB Account Manager - Indonesia At TikTok

SMB Account Manager – Indonesia At TikTok Responsibilities

  • Manage 50-80 SMB accounts to improve their performance on TikTok and drive revenue growth.
  • Monitor the performance of his/her BoB. Communicate with clients in time when unusual spend fluctuation happens to defend revenue or discover new growth opportunity.
  • Analyze performance to priority accounts ( problematic or top-tier advertiser ) and create optimization strategies and sell through. Optimization goals include:
    – Account scale up
    – General creative tips and best practices
    – Bidding/Budget/targeting recommendations
  • Communicate topup/budget increase with advertisers and encourage them to increase investment on TikTok ads.
  • Able to identify high-value opportunities and low-hanging fruit.
  • Tier BoB and apply different approaches to manage clients of each tier to drive revenue.
  • Remove ad review blockers for advertisers. Communicate effectively with customers and internally stakeholders(ads review, finance, product etc.) to ensure good customer experience.
  • Collaborate with internal resources (POC/Data/self-service PM/Ads platform/Ads delivery/Sales CRM platform) to develop product features/tools/delivery/account management strategy that empower SMB customers and enhance AM work efficiency.

SMB Account Manager – Indonesia At TikTok Qualifications

  • Excellent verbal and written native language skills, Communicational English.
  • Bachelor’s degree from an accredited institution, or must have reached college level with at least 2 years of prior work experience in a BPO and/or captive service organizations.
  • Experience in Digital marketing/Account Manager.
  • Strong attention to detail and a proven ability to balance multiple priorities and meet deadlines.
  • Experience working in a fast-paced, client-facing technical service environment supporting web-based products.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy. The platform is a home for creative expression through videos that create a genuine, inspiring, and joyful experience. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo.

Our Culture

At TikTok, it’s your turn to make a change. We enable every creator: we enable our users and employees to be creators, whether it’s through their videos or in their careers. We explore every possibility: we encourage curiosity and ask our team to search for inspiration in themselves and the world around them. We connect every corner of the world: our app enables a global community and inspires interaction through connection.

Our Vision

TikTok is now available in over 150 markets, and in 75 languages. It is a place where everyone belongs – regardless of nationality, ethnicity, gender or socio-economic levels – and offers a vibrant buzzing atmosphere that celebrates trends and embraces diversity. TikTok has become a marketplace for ideas around the globe, transcending boundaries to create a diverse hub of content.

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About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy. The platform is a home for creative expression through videos that create a genuine, inspiring, and joyful experience. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo.

Our Culture

At TikTok, it's your turn to make a change. We enable every creator: we enable our users and employees to be creators, whether it’s through their videos or in their careers. We explore every possibility: we encourage curiosity and ask our team to search for inspiration in themselves and the world around them. We connect every corner of the world: our app enables a global community and inspires interaction through connection.

Our Vision

TikTok is now available in over 150 markets, and in 75 languages. It is a place where everyone belongs - regardless of nationality, ethnicity, gender or socio-economic levels - and offers a vibrant buzzing atmosphere that celebrates trends and embraces diversity. TikTok has become a marketplace for ideas around the globe, transcending boundaries to create a diverse hub of content.