Overview
About the job
As an Engagement Manager (EM), you will serve as the Business Development Manager in Professional Services. You will interface with the customers to define a services strategy which will enable them to realize their business objectives throughout their cloud adoption journey. You will drive business development activities for both new and organic growth opportunities across multiple customers, focused on supporting the customer’s adoption of Google Cloud.
In this role, you will support a multi-customer portfolio of both pre-sales pursuits and active accounts, focused on supporting our Customer’s adoption of Google Cloud Platform (GCP). You will regularly engage with diverse stakeholder groups, including executives of large enterprises and a cross-functional, geographically dispersed team within Google.
Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Collaborate with Sales and Customer Engineering teams to capture customer requirements and develop a services strategy for individual accounts and act as the point of contact for services in partnership with the Sales team.
- Collaborate with the Customer team to accelerate Google Cloud adoption by qualifying opportunities, pitching services, capturing customer requirements, developing implementation strategies for customer accounts and acting as the point of contact for cloud customer experience services.
- Manage scope, timeline, and cost and for creating relevant contractual frameworks. Manage portfolio level financial metrics, bookings and credits, and staffing forecast.
- Collaborate with our Professional Service Organization (PSO) Consultants to determine project goals, define success criteria and create Statements of Work (SOWs) for customer-related projects.
- Develop partner strategy for regional PSO teams. Manage all partners subcontracting and partner management.
Minimum qualifications:
- Bachelor’s degree in Management, Technical or Engineering field, or equivalent practical experience.
- 7 years of experience in a customer-facing role, interfacing with executive stakeholders, leading technical implementations, pre-sales, consulting engagements, transformation programs or other initiatives.
Preferred qualifications:
- Experience in writing and negotiating contractual documents.
- Experience managing a sales pipeline.
- Experience in value consulting, proposal development, and execution with technology products and/or services organizations.
- Experience collaborating with channel partners, systems integrators, and other third parties to deliver and manage implementation of solutions.
- Experience supporting enterprise customers in cloud professional services organizations or IT consulting.
- Excellent written/verbal communication, project management and stakeholder management skills, with a focus on negotiating and delivering successful projects with partners.
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