Customer Success (English Speaker) Niagahoster Remote Work

Overview

Customer Success (English Speaker) At Niagahoster Remote Work

Customer Success (English Speaker) At Niagahoster Job description

Do you know what’s web hosting and how can you benefit from it? Ever tried creating and developing your website? With a team full of professionals, we are looking for a Customer Success Agent.

He/she will be responsible for developing customer relationships that promote retention and loyalty. Customer Success Agent or Customer Service here will work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.

Your success day As Customer Success (English Speaker) At Niagahoster :

• Interactive learning in our Customer Success Academy with extra guidance and mentors;
• Provide help desk support to Web Hosting users through conversations (live chat and phone);
• Identify customer needs and help customers use specific features;
• Inform customers about new features and functionalities;
• Follow up with customers to ensure their technical issues are resolved;
• Gather customer feedback and share with internal team (Product, Acquisition, Reputation Management, Finance, etc);
• Assisting Server Admin to monitor servers performance;
• Response and check abuse of service (spam/phishing).

Customer Success (English Speaker) At Niagahoster Job requirements

• Candidate must be advanced in English;
• Min Diploma in any field (IT field is a plus);
• Have a set of skills customer-oriented, good communication skill, confidence, friendly, good in negotiation;
• Having knowledge in the domain, hosting, blog, and website will be valued;
• Have a big enthusiasm for self-developing, more specifically being an IT curious person.

As Customer Success (English Speaker) At Niagahoster Here you can:

• Be a part of an inspiring working culture which values high standards with experienced and friendly mates;
• Get attractive bonuses for reaching monthly goals;
• Access anything you need for your continuous professional development: books, workshops, plenty of mentorships;
• Have FUN at team building activities;
• Benefit from other motivational perks such as healthy snacks and fruits, coffee, team lunches, birthday prize lottery, and much more!

Leave your mark within an international working environment to scale up your professional journey and discover the best version of yourself. Step Up Your Game and be a PRO!