Product Operations Manager – GrabMart At Grab Indonesia

Product Operations Manager - GrabMart At Grab Indonesia

Get to know the Product Operations Manager – GrabMart At Grab Indonesia role:

We are looking for a Product-focused candidate who is driven to provide the best possible experiences for our customers with good product features and support.

We believe a successful candidate is passionate about customer centricity, has good analytical and problem solving skills, supported by relevant experiences.

Top it up with strategic product operations management and ability to collaborate with cross-functional teams with excellent stakeholders management will make you shine.

Product Operations Manager – GrabMart At Grab Indonesia Key responsibilities:

  • Coordinate with cross-departmental teams to ensure product rollouts are happening according to timelines and successfully improving operations metrics
  • Ensure product issues in BAU are escalated and resolved in a timely manner, with good stakeholders management.
  • Review and map product features to requirements (vice versa) to allow operations to scale and enable the best possible customer experiences at the same time.
  • Assess impact, prioritise and raise any new features/requirements to implement either ad hoc during sprint cycles or quarterly according to roadmaps.
  • In coordination with account managers and central operations teams, provide workarounds to product constraints or issues faced, while ensuring long term solutions are in place.
  • Lead strategically on providing relevant Product solutions to run GrabMart operations with customer-centricity in mind.
  • Support partner integration rollouts in collaboration with Account managers and regional product managers.

Product Operations Manager – GrabMart At Grab Indonesia Requirements:

  • 5+ years experience in a strategy/operations/customer-facing/product management role
  • Experience at a tech software company
  • Minimum Bachelor’s Degree in computer science, software engineering, business, finance, economics or related fields
  • Excellent communication and stakeholder management skills
  • Strong analytical, organizational, and creative problem solving skills
  • Strong business acumen, customer focused, team and results-oriented
  • Highly comfortable and adaptable in a semi-structured environment and organisation that changes frequently
  • Language proficiency in English and Bahasa will be highly preferred.

Get to know Grab:

Grab is more than just the leading ride-hailing and mobile payments platform in Southeast Asia. We use data and technology to improve everything from transportation to payments and financial services across a region of more than 620 million people.

We work with governments, drivers, passengers, merchants, and the community, to solve critical problems in Southeast Asia.

Grab began as a taxi-hailing app in 2012, but we have since extended our product platform to include GrabCar, GrabShare, GrabBike, GrabHitch, GrabExpress, GrabFood, GrabCoach, GrabShuttle, GrabCycle.

We recently launched our fintech platform – GrabFinancial, which consists of payments, lending and insurance. Our latest addition is GrabVentures, an in-house incubation platform.

We are focused on pioneering new commuting and payment alternatives for drivers and passengers with an emphasis on convenience, safety, and reliability.

Currently, we offer services in 8 countries. Our R&D offices are in Singapore, Seattle, Beijing, Bangalore, Jakarta and Vietnam. We aspire to unlock the true potential of Southeast Asia and look for like-minded individuals to join us on this ride.

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About Grab

Grab is Southeast Asia's leading super app - providing transportation, logistics and financial services. We aim to solve key problems in the region and improve the lives of millions through technology. Life as a Grabber means succeeding in a culture of passion and innovation. We are hungry to make a difference, and recognise that good decisions often come from the heart. We are humbled by our communities, and are proud to serve them with honour. We come from all over the world, united by a common goal to make life better everyday for our users. If you share our mission of Driving Southeast Forward, apply to be part of the team today!