Overview
CCU Content Specialist At Gojek Indonesia
About The Role CCU Content Specialist At Gojek Indonesia
As CCU Content Specialist, you will be responsible to ensure high priority in delivering service excellence in the team, to supervise CCU Content to achieve unit target OKR, conducting day to day operational on CCU Content, handling case related with creating narration for CCU, and handling new project of ChatBot and all new and existing financial products & features (GoPay, PayLater, GoModal) in all content channels.
What You Will Do As CCU Content Specialist At Gojek Indonesia
- Create and maintain content for Customer Care Unit (in external and internal portal such as GoKnowledge, In-App Help, Website, Macros, and ChatBot)
- Ensure service excellence delivered to the customer
- Prepare and submit performance report in daily, weekly and monthly basis to direct leader/superior
- Collaborate with stakeholders to provide relevant content and support goals
What You Will Need As CCU Content Specialist At Gojek Indonesia
- Having experience in copywriting / content writing for a minimum of 2 years
- Good stakeholder management skill
- Creative design is a plus
About The Team
The Care team in Gojek is a group of passionate and energetic people that love to solve daily problems to maintain sustainability within the Service Excellence Division.
