Overview

Business Process Excellence Assistant Manager At Grab Indonesia

Business Process Excellence Assistant Manager At Grab Indonesia

Get to know the Business Process Excellence Assistant Manager At Grab Indonesia Role:

  • Lead multiple process improvement projects with direct contact with senior executives in the organization.
  • Facilitate quality and change management processes
  • Perform business process mapping & analysis
  • Serve as a the principal adviser for Grab for all departments
  • Partner with the leadership team to select improvement areas and build a robust improvement strategy, integrate recommendations with other programs and initiatives.

The Business Process Excellence Assistant Manager At Grab Indonesia day-to-day activities:

  • Conducting action workout sessions with process stakeholders, facilitate brainstorming sessions to identify gaps and chart out improvement action plan.
  • Collect data on various metrics to create performance baselines and implement it across organization, monitor the usage of performance baselines and identify action plans to improve baselines.
  • Identify the best process to be mapped with the system to improve productivity of the team.
  • Execute large scale projects to improve project delivery throughput by improving process capability and reducing cycle time.
  • Work directly with internal process owners and Team Leads and project teams to drive process improvement projects within their areas of responsibilities.
  • Develop guidelines for process improvement initiatives
  • Identify the parameters to track process improvements and create monitoring criteria. The parameters can include input and output criteria, training, testing, methodologies, reviews, etc.

The Business Process Excellence Assistant Manager At Grab Indonesia must haves:

  • Bachelor or Master Degree in Business Administration, engineering, or relevant
  • At least 5 years of experience in Project Management working with across multiple business units stakeholders.
  • Background from consulting company
  • Strong process improvement experience
  • Experience in data analytics, using Excel, Tableau and understand SQL
  • Strong exposure to strategic problem solving and root cause analysis methodologies in multi business operations.
  • Must have a strong passion in driving continuous improvement.
  • Must possess high integrity
  • Strongly Skilled in process flow documentation and literature.
  • Excellent communication and interpersonal skills
  • Strong organization skills and attention to detail
  • Individual Contributor Role.

Get to know Grab:

Grab is more than just the leading ride-hailing and mobile payments platform in Southeast Asia. We use data and technology to improve everything from transportation to payments and financial services across a region of more than 620 million people.

We work with governments, drivers, passengers, merchants, and the community, to solve critical problems in Southeast Asia.

Grab began as a taxi-hailing app in 2012, but we have since extended our product platform to include GrabCar, GrabShare, GrabBike, GrabHitch, GrabExpress, GrabFood, GrabCoach, GrabShuttle, GrabCycle. We recently launched our fintech platform – GrabFinancial, which consists of payments, lending and insurance.

Our latest addition is GrabVentures, an in-house incubation platform. We are focused on pioneering new commuting and payment alternatives for drivers and passengers with an emphasis on convenience, safety, and reliability.

Currently, we offer services in 8 countries. Our R&D offices are in Singapore, Seattle, Beijing, Bangalore, Jakarta and Vietnam. We aspire to unlock the true potential of Southeast Asia and look for like-minded individuals to join us on this ride.

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About Grab

Grab is Southeast Asia's leading super app - providing transportation, logistics and financial services. We aim to solve key problems in the region and improve the lives of millions through technology. Life as a Grabber means succeeding in a culture of passion and innovation. We are hungry to make a difference, and recognise that good decisions often come from the heart. We are humbled by our communities, and are proud to serve them with honour. We come from all over the world, united by a common goal to make life better everyday for our users. If you share our mission of Driving Southeast Forward, apply to be part of the team today!